FAQ

Are there any grocery stores near Innova?

Yes! We offer free grocery delivery through PrestoFresh and Zagara's Marketplace. In addition to that, there is a Rite Aid directly across the street, a Dave's Market 1.5 miles down Chester Avenue, and a Constantino's Market 0.8 miles away on Euclid Avenue. Giant Eagle, Aldi, Heinen's, Trader Joe's, Whole Foods and Wal-Mart are a short driving distance away. Many of our residents also use Amazon Fresh and Instacart food delivery services, amongst others!


Is the Innova community secure?

Innova takes many precautions to keep the community secure. We have a Courtesy Officer on property at night, a 24-hr Concierge staff who acts as a doorman in the Innova lobby, and security cameras throughout the community and inside/outside of our parking garage. We are also within the jurisdiction of 4 police departments - University Circle PD, Case Western PD, Cleveland Clinic PD and Cleveland PD.
Do you have on-site parking?

Innova has an on-site parking garage with gated access for residents' use. Please contact the office for parking rates. We also have a metered parking lot behind the building for guests or patrons of the on-site retail/dining establishments.
Is Concierge only available during certain hours?

Our Concierge staff is on site 24/7 and can assist with anything you need! Stop by the Concierge desk in the lobby or call the Concierge cell phone # to ask a question or submit a request. You can typically find one of our Concierge team members in the lobby, whether they're opening the door for residents and/or guests, hand delivering a package, taking a resident's dog outside to the Innova dog park, or just making conversation with someone who has had a long day at work or school. Our Concierge is here for you any time of the day!
Is Innova pet friendly?

Yes! We welcome most dogs, cats and a few other types of pets! Please let us know what type of pet you plan on bringing with you, and we will be able to provide more information. Those who have a pet are required to pay a one-time nonrefundable $300 pet fee per pet (2 max), but there is no monthly pet fee! We may also ask for veterinary documentation.
What utilities am I responsible for paying?

Residents are responsible for electric, heating/cooling, water and sewage. Your utilities are already set up for you when you move into your new apartment, so you don't have to worry about setting anything up (except for internet)! You can easily pay your utility bill when you pay your monthly rent on our online resident portal. Your utilities are metered for your individual use, which means you only pay for what you use! If you wish to have internet in your apartment, you can easily set this up through our exclusive internet provider - Snip (www.snipinternet.com). Our building is wired specifically for Snip's fiber optic connections, which provide ultra high-speed internet! WiFi through Snip is $50/month for 100mbps or $75/month for 1GB. We also offer complimentary WiFi in all of our common areas including the lobby, resident lounge, sky deck, and our 24-hr fitness center.  
Does the application and application fee hold an apartment for me?

The application (and fee) is the first step to see if you meet the requirements for approval to live at Innova! Our one-time $75/per person application fee or $25/per person guarantor fee hold an apartment for 24 hours. After that time, if everything is approved, we would require a security deposit to actually hold the apartment for you.
Will my apartment come furnished?

We offer unfurnished and select furnished options here at Innova! The majority of our apartments come unfurnished, and the pricing listed on the website is specifically for our unfurnished apartments and a 1 year lease term. If you are interested in a furnished apartment, please let us know when you are looking to move and how long you will be staying, and we will work with you to find the best option! All of our apartments come with full-sized stainless steel appliances including a refrigerator, microwave, stove, oven, garbage disposal, and dishwasher. A washer and dryer are also included in every apartment!